How to manage return/exchange requests?

Video Link : https://youtu.be/zutLJ_XuK9A

The admin has full control over handling return/exchange requests for both placed and delivered orders. It is entirely at the discretion of the admin to accept or reject these requests based on predefined conditions.

• Go to Orders on the left side panel. Navigate to Exchange/returns.

• You can see all the return/exchange requests made by the customers below.

• Click on the pending request that you want to view.

• You can see the complete details about the order including the reason mentioned for exchange/return.

• After analyzing all the details and reasons you can click on the Accept or Reject button.

•  Click on the  Yes or Cancel button as you want to complete the request.

• After accepting the request you will see new options as shown below:

Generate pickup - If a customer has requested a return or exchange of a product, then you can initiate the pickup by clicking on this button.

• Click on the Yes button.

 Mark as refunded - Click this button if you have refunded the money.